#Frequently asked questions

FAQ

Are your products safe and reliable?

Yes, all our products undergo rigorous testing and quality control to ensure they meet the highest safety and efficacy standards.

Are your products suitable for vegetarians/vegans?

Yes, some of our products are specifically formulated to be suitable for vegetarians/vegans. Please check the product labels for more information.

Do you offer any discounts or promotions?

Yes, we often run special promotions and discounts. Please visit our website or follow our social media channels to stay updated on the latest offers.

Are your products gluten-free?

Yes, most of our products are gluten-free. You can find detailed ingredient information on the product labels.

Can I take multiple products together?

While many of our products are designed to complement each other, it's essential to consult with a healthcare professional before combining supplements.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

Are your products made from natural ingredients?

Yes, our products are carefully crafted using natural ingredients to provide you with the best possible results.

Are your products suitable for all age groups?

Our products are generally suitable for adults, but some may have specific age recommendations. Please read the product descriptions for more details.

Are your products third-party tested?

Yes, we conduct third-party testing to ensure the purity and potency of our products, giving you added confidence in their quality.

How do I contact your customer support team?

You can reach our customer support team through our website or via email and phone numbers provided on our product labels.

What is your return policy?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email

How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and standard shipping takes 3-5 business days.

Do you ship internationally?

Yes, we offer international shipping to several countries. Shipping fees and delivery times may vary based on the destination.

Do you offer a VAT discount to non EU customers?

Customer’s ordering from outside the India can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.

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